Delivery Information

Shipping & Delivery

We sell and ship orders within Australia. All orders will be sent to Australian Postal addresses and post boxes. Orders will be sent via Australia Post e-Parcel service or Fastways Courier. If no one is available to take delivery of your order, our carriers will leave a card so you can pick up your order from the nearby carrier direct. We make every effort for delivery to arrive in estimated delivery time; however, we do not guarantee that we will deliver within the set time frame. We will not be liable for late delivery by the carrier.

 

Late delivery does not entitle you to cancel the purchase. Our standard shipping rates do not include insurance, Epicure Homewares is not responsible for any damage, destruction or loss of goods after departure from our premises. Title and risk of loss to all orders will pass to you on delivery.

 

Your order will be dispatched the next day. Estimated delivery time within Australia is approximately 2 to 10 working days. This is will be depending on your location. Whilst we endeavour to fulfil all orders, please note some items, sizes, or colours may not be available at time of dispatch.

 

Delivery Insurance

If you would like to insure your order for loss or damage in transit, please confirm this option at the Checkout. Epicure Homewares packages items very securely for transit with product protection in mind; however for peace of mind we advise to confirm this option during the Checkout.

 

Incorrectly Addressed Orders

Please note that our ordering system is integrated with the Australia Post E Parcel system and Fastways Couriers. Therefore please make sure that your address is correct. If parcels are incorrectly addressed they will automatically be returned to Epicure Homewares. As a result of this error you will be charged additional postage.

Flat Rate Service
Flat Rate $10.00 courier delivery is available in the Whitsundays area.  Airlie Beach, Bowen, Cannonvale, Mackay & Proserpine.  Available via the “Courier’s” location run for this area.  Any outer area out of the “Courier’s” run will not apply.  Please contact us to confirm availability.

Order Tracking

Confirmation of your order will be automatically emailed to you once you have proceeded through to the end of the check out. Once you order is ready to be dispatched a tracking number of your order will be sent to your via email.

 

You can track the shipping status of your order either with Australia eParcel service (http://auspost.com.au/track) or Fastways Courier. http://www.fastway.com.au/courier-services/track-your-parcel

 

Goods Lost or Damaged in Transit

All orders are packed with love and tender care by our team, they do their very best to make sure that parcels are packed as best they can to ensure they arrive in great condition. Epicure Homewares offers all customers the opportunity to insure the parcel when selecting your shipping option at the checkout.


Customers who choose not to take postal insurance on their order accept that Epicure Homewares is not responsible for the loss of the parcel and that the loss cannot be claimed for replacement or reimbursement.